Refund policy

RETURN AND EXCHANGE POLICY

We want you to be completely satisfied with your purchase. That's why we gladly accept returns and exchanges.

• Contact us within 14 days of receiving your order.

• Return the item within 30 days of delivery.

Exceptions

Due to the nature of some products, we cannot accept returns unless the item is damaged or defective, upon reception:

• Personalized or custom-made orders

• Perishable products (e.g., fresh flowers, bath products, etc.)

Conditions

Return shipping costs are the customer's responsibility. The item must be returned in its original condition. Any damage or loss of value may be deducted from the refund. For any questions or requests, please write is at : info@milaflore.ca.